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Standing up for you: New report reveals Ȥҹapp’s impact on the outcome of the CMA investigation 

05 Oct 2026

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Today we published a new report detailing how we ensured our members’ voice, and the perspectives of the veterinary profession, were clearly heard by the Competition and Markets Authority throughout its two-and-a-half-year investigation into vet services for household pets.

Standing up for you: New report reveals Ȥҹapp’s impact on the outcome of the CMA investigation   Image

Read Standing up for vets: How Ȥҹapp shaped the outcome of the Competition and Markets Authority’s investigation into veterinary services for household pets to find out how we represented you and how our interventions critically reframed the CMA’s investigation resulting in a final set of ’remedies’ that, whilst not perfect, are more proportionate, workable and less detrimental to the sustainability of vet businesses, and fairer to both vets and pet owners.

Read to find out how we represented you and how our interventions critically reframed the CMA’s investigation resulting in a final set of ’remedies’ that, whilst not perfect, are more proportionate, workable and less detrimental to the sustainability of vet businesses, and fairer to both vets and pet owners.  Ìý

Ȥҹapp’s impact:  Ìý

  • 105 potential CMA approaches challenged  Ìý
  • 28 proposed CMA remedies reduced to just 18Ìý
  • 18 final remedies significantly changed or pared back to be more workable  Ìý
  • CMA backs reform of the Veterinary Surgeons Act 1966 including practice regulationÌý
  • Investigation reframed to prioritise animal welfare, contextualised care and vet-client-patient relationship  Ìý
  • Vets recognised by CMA as highly skilled, trained professionals who act ethically and put animal welfare first.  Ìý
  • Shift in media narrative from blanket negativity to fairer and more balanced coverage  Ìý
  • Increased positive public opinion on cost and value of vet care.  Ìý

We achieved all of this by ensuring the CMA undertook its investigation with a full understanding of the complexities and nuances of delivering veterinary services in the UK today and the final outcome is the culmination of hours and hours of formal hearings, teach ins and roundtables with the CMA, alongside sixteen detailed consultation responses. ÌýÌý

We’re proud of what we’ve achieved, working in partnership with our specialist divisions and affiliates and thanks for to your continued support - we simply couldn’t do this work without you and your membership.Ìý

Read the full to find out how we delivered this impact. Ìý

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