Ȥҹapp responds to competition watchdog’s provisional decision and welcomes call for vet practice regulation
15 Oct 2025
14 Nov 2025
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Ȥҹapp publishes full response to Competition and Markets Authority’s ‘provisional decision’ following vet market investigation
TheÌýȤҹapp (Ȥҹapp), which representsÌýmore thanÌý19,000 vetsÌýacross the UK,ÌýhasÌýwelcomedÌýmanyÌýof theÌýmeasures outlined in theÌýCompetition and Markets Authority's (CMA)ÌýProvisionalÌýDecisionÌýReportÌýpublished last month (15 October)Ìýfollowing its investigation into the UK vet services marketÌýforÌýhousehold pets,Ìýcalling themÌý‘muchÌýmore proportionate’Ìýthan earlier proposals.ÌýHowever,Ìýit hasÌýseriousÌýconcernsÌýthatÌýproposalsÌýaround the prescribing and sale of medicinesÌýareÌýanti-competitive and are unlikely to reduce vet bills for pet owners.ÌýÌý
The CMA report setsÌýout 21ÌýproposedÌýmeasuresÌýaimedÌýatÌýimproving competition in the vet market.ÌýÌýÌýȤҹappÌýwelcomes the CMA’sÌýproposals aimed atÌýincreasing transparency and choice for consumersÌýincluding:Ìýincreased information about practice ownership;Ìýstandardised price lists;Ìýwritten estimates;ÌýandÌýitemisedÌýbills.Ìý ItÌýalso welcomes the CMA’sÌýsupportÌýfor reform of the Veterinary Surgeons Act andÌýthe need forÌýpractice regulation.Ìý However,Ìýthe associationÌýhasÌýseriousÌýconcerns aroundÌýsomeÌýof theÌýCMA’s proposals relating to veterinary medicinesÌýwhich it sees asÌý‘anti-competitive’ÌýandÌýunlikely to reduce vet billsÌýforÌýconsumers.ÌýÌýÌý
New data fromÌýȤҹapp’s Voice of the Veterinary ProfessionÌýsurveyÌýrevealed thatÌý64 per cent of vetsÌýsayÌýtheÌýCMA’sÌýproposalÌýrequiringÌývets toÌýinform clientsÌýaboutÌýsavingsÌýtheyÌýcan make buyingÌýmedicinesÌýonlineÌýwould haveÌýa negative impact on the financial sustainability of their practice,ÌýwithÌý65Ìýper centÌýalso statingÌýthatÌýaÌý£16Ìýcap onÌýprescriptionsÌýwouldÌýalsoÌýriskÌýpractice viability.ÌýÌý
In addition,Ìýthe research shows that many practices are alreadyÌýimplementingÌýtheÌýCMA’s measures withÌý79 perÌýcentÌýalready providingÌýitemised billsÌýandÌý80 per centÌýreportingÌýtheyÌýprovideÌýwritten estimates forÌýwork over £500 on all or most occasions.ÌýÌý
Responding to the CMA’s provisional decision,ÌýȤҹapp President Dr. Rob WilliamsÌýMRCVSÌýsaid:Ìý“The measures outlined inÌýthe CMA’sÌýprovisionalÌýdecision report areÌýmuchÌýmore measured and proportionateÌýcomparedÌýto earlier proposals andÌýthatÌýclearly showsÌýthey haveÌýlistened to our concerns.ÌýAs vets, we welcomeÌýthe measuresÌýthatÌýincrease transparency and help us to better support our clients.Ìý However,Ìýit’s vital that the CMA gets theÌýdetailÌýright orÌýitÌýrisksÌýunintended negative consequences.Ìý
“ȤҹappÌýparticularly welcomesÌýtheÌýCMAÌýbacking ourÌýcallsÌýforÌýreform of the outdated Veterinary Surgeons Act,ÌýincludingÌýtheÌýneed forÌýpractice regulation. Vets have beenÌýpressingÌýfor reform of this woefully outdatedÌýlegislation for many years, andÌýreformÌýwillÌýgo a long way to addressing many of the concerns raisedÌýthroughout theÌýCMAÌýinvestigationÌýandÌýwillÌýhelp buildÌýtrustÌýwith our clients.ÌýÌý
“We do, however, haveÌýseriousÌýconcernsÌýaboutÌýtheÌýmedicinesÌýproposalsÌý– it is simplyÌýunreasonable to expect vet practices to actively promote online pharmacies, which are in direct competition forÌýcustomersÌýandÌýsomeÌýof which are run by large veterinary groups. In addition, the proposed £16 priceÌýcap for prescriptions willÌýbe ineffective andÌýisÌýunlikelyÌýtoÌýlead to lower vet bills for consumers.â€�,ÌýÌý
With the British Small Animal Veterinary Association (BSAVA), the British Veterinary Nursing Association (BVNA), the Society of Practising Veterinary Surgeons (SPVS) and the Veterinary Management Group (VMG),ÌýȤҹapp has submitted aÌýjointÌýresponse to theÌýCMAÌýconsultation on its provisional decision report and hasÌýalsoÌýhighlighted the needÌýto allowÌýsufficient timeÌýforÌývet businesses and professionals to adapt.Ìý
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