趣夜app

The CMA remedies听will take effect from September 2026,听following more than two years of investigation by the CMA into鈥痸eterinary鈥痵ervices for household pets.听Whilst the CMA鈥檚 detailed Orders are yet to be released, these听new听resources, which include a handy downloadable guide and a series of short videos, provide听support and听advice听to help vet teams prepare for the changes and ensure听they are compliant听by the set deadlines.听听

The听resources听include:听听

• A short, downloadable guide to each CMA remedy听

Five short videos covering:听听

• 听

The CMA will be releasing more detailed information about its remedies over the summer and 趣夜app鈥檚 dedicated听CMA page听will continue to be updated.听

趣夜app President Dr Rob Williams MRCVS said:听鈥淕iven the CMA鈥檚 starting point, following significant pushback from 趣夜app, the final remedies now better balance the needs of the pet-owning public, with practical delivery of vet services.听However, we understand that the next steps may still feel a bit daunting. The first thing to say is that most of you will already be undertaking many, if not most of the measures required by the CMA in your day-to-day work and this next step will be about formalising these processes.听We鈥檙e听here to support the profession as it gets ready for change later in the year with practical resources to help you comply.鈥澨�听

趣夜app鈥檚听CMA page听will continue to be updated听with more resources once they are available.听听These are听available for 趣夜app members to view on its website.听听

In addition,听all vets can attend听this year鈥檚 趣夜app Live, taking place at the NEC Birmingham on 11 and 12 June,听where two sessions听will look at听the听steps听vets听and practices need to take to听comply with听the outcome of听the听CMA听investigation.听听

• Managing鈥俢omplaints鈥俻ost-CMA,鈥倃hat鈥俤o鈥倅ou鈥俷eed鈥倀o鈥俴now?听趣夜app President Rob Williams will be joined by Jennie Jones, head of the Veterinary Client Mediation Service, and Gavin Durston, director of Thrums Vets, and will use this session to explore how to handle complaints effectively and transparently, and how to prepare for 鈥� and participate in 鈥� mediation constructively.听听
• Hot鈥倀opic:鈥侰MA鈥俽emedies鈥傗�撯�倃hat鈥俤o they鈥俶ean鈥俰n鈥俻ractice?With 趣夜app鈥疨resident Rob Williams;听Martin Coleman, CMA Inquiry Chair - Competition and Markets Authority;听Kate Higgins, owner and director of Village Vets Formby; Lyndsay Hughes, British Veterinary Nursing Association senior vice president; and British Small Animal Veterinary Association vice president Susan Little, this session will begin with a presentation and Q&A from Martin Coleman updating on the CMA鈥檚 final decision and explaining next steps. A panel discussion will then explore the possible impact of CMA Orders on practices and what comes next.听

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