The veterinary voice for animal welfare: reflecting on Ȥҹapp’s updated Animal Welfare Strategy
11 Jul 2025
03 Mar 2026
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To celebrate LGBT+ History Month, throughout February we are featuring Q&As with some key role models. Client Care Manager Fiona Bennett shares her advice for those working in the veterinary profession.
To celebrate LGBT+ History Month, throughout February we are featuring Q&As with some key role models.ÌýClient Care ManagerÌýFiona BennettÌýsharesÌýher adviceÌýfor thoseÌýworking in the veterinary profession.Ìý
What inspired your path into the veterinary profession?Ìý
I fell into the veterinary world by chance.ÌýMy Mum brought one of our cats into the practice for an annual vaccinationÌýandÌýthere was an ad up for a receptionist.ÌýI appliedÌýandÌýjumped at accepting the offer when it came my way. I am passionate about helping peopleÌýandÌýtrying to provide the best customer service,Ìýespecially with the pets our clients are so passionate about.ÌýIt’sÌýa stark contrast to the envelope printing industryÌýI’dÌýbeen a part of for 8 years previously, peopleÌýaren’tÌýas passionate about a lovely C4 envelope.ÌýÌý
What has been the most challenging part of your career?Ìý
Every day brings a fresh challenge in the vet world, doesn’t it?ÌýI’veÌýbeen a client care advisor for twelve years and the biggest challenge now is the volume and the number of forms of communication -Ìýit’sÌýincreased so drastically.ÌýIt’sÌýlike aÌýnever-endingÌýstaircase.ÌýÌý
What has been the best part of your career so far?Ìý
The best part of my career andÌýwhat’sÌýkeeping me in it - the people! My colleagues areÌýtruly amazingÌýfolk who care about their calling. The bond created by getting through days when every case has been an emergency is special. The light relief when a day goes slightly more to plan is also appreciated.ÌýÌý
I also like the clients - I love going to Tesco or the theatreÌýandÌýbumpingÌýin toÌýBella’s mum or Milo’s dad (people really appreciate it when you remember their pet’s name even if youÌýcan’tÌýremember theirs!).ÌýI feelÌývery luckyÌýto call many of my colleagues, and our clients, friends.ÌýÌý
What advice would you offer to someoneÌýexperiencing difficultyÌýwith their sexuality or gender identity?Ìý
Find your people - you will find strength and support in them. I struggledÌýandÌýfelt isolated as a youngster in Dorset but connected with people from the gay community online, made friends, met with them at London Pride. I then made the move to London where I made more friends - my people. I had the time of my life in the bigÌýsmokeÌýand my sexualityÌýdidn’tÌýfeel like a struggle thereafter. My London friends are mostly inÌýdifferent placesÌýaround the countryÌýnowÌýbut weÌýkeep in touchÌýandÌýsee each other when we can.ÌýIÌýcan’tÌýimagine being the person I am today if itÌýhadn’tÌýbeen for them.Ìý
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